Disclaimer & disclosure

Last updated: September 2026 · Questions: info@getmaplelink.ca

1. Independence & trademark notice

MapleLink Support Inc. is an independent, Canadian-owned company. We are not affiliated with, sponsored by, authorized by, or endorsed by TELUS, Bell, Rogers, Shaw, Vidéotron, Eastlink, SaskTel, Cogeco, Northwestel, or any other telecommunications provider, and none of them has reviewed or approved this website or our services.

"TELUS" and "PureFibre" are trademarks of TELUS Corporation; "Fibe" is a trademark of Bell Canada; "Ignite" is a trademark of Rogers Communications; "Helix" is a trademark of Vidéotron. All other trademarks are the property of their respective owners. Any use of these names on this site is for identification purposes only — to describe the provider whose equipment or service a customer uses — and does not imply any relationship with the trademark owner.

2. What we are (and are not)

We provide hands-on repair, setup, and troubleshooting of home internet equipment and networks. We are not an internet service provider: we do not sell internet plans, do not act on any provider's behalf, and cannot change your plan, billing, or service agreement. Where a problem is a provider's responsibility (line faults, area outages, account issues), we will tell you plainly and, at your request, give you a written summary to share with them.

3. Content accuracy

The guides on this site (symptom fixes, how-tos) are general information based on our field experience. Every home network differs, and you follow any DIY steps at your own risk — if in doubt, book a visit. We update guides as equipment and software change but make no warranty that any guide is complete, current, or error-free.

4. Advertising & affiliate disclosure

MapleLink Support Inc. currently has no affiliate relationships and receives no commissions from any provider, manufacturer, or retailer. If we ever add affiliate links or sponsored content, this section will be updated and the relationship will be clearly disclosed at the point of the link. Our recommendations (including when we tell you not to buy an upgrade) are never influenced by commissions.

5. Reviews & testimonials

Reviews shown on this site are from real customers. We never pay for reviews, and we offer no incentive for positive ratings — our review request is the same whether the visit went perfectly or not.

6. External links

Links to provider websites, government resources, or third-party tools (speed tests, outage checkers) are for convenience. We are not responsible for the content or privacy practices of external sites.

7. Contact

Questions about this disclosure: info@getmaplelink.ca · Chat with us any time via the chat widget.