Random dropouts are maddening precisely because they feel random — they're not. Almost every 'keeps disconnecting' case has a pattern, and the pattern names the culprit. Here's how we hunt it.
Last reviewed: September 2026 · Written in plain English by Ryoma Wyles, Senior Network & Internet Engineer at MapleLink Support Inc.
Does it cut at the same time daily? When the microwave runs? After a plan change or an update? Same time as your neighbour's habits? A clear pattern is half the diagnosis — jot it down.
Touch the box: hot means trouble. Closed cabinets, spots behind the TV, and upstairs furnace rooms slowly cook these units. The fix is free — move it somewhere high, open, and cool — and it ends more dropout cases than any other single step.
Box first: unplug 60 seconds, back in, wait for the solid light. Then devices, one at a time. Rebooting everything at once creates silent conflicts that LOOK like random dropouts for weeks.
Plug a laptop in directly. Stable for hours on cable = the problem is wireless (placement or interference). Drops on cable too = the line or the box — and now you log the drop times, which is gold when you finally call TELUS.
Drops on the cable, a red light, or the whole street down at once = TELUS territory. We can't fix their network — nobody local can — but we'll write you a clear fault summary that makes your call short and your ticket stick.
Flat $139 · diagnosis + repair included · evening & weekend slots.
If we can't fix it, the visit is free.