TELUS's phone support can only guide you. We come to your home, diagnose the problem properly, and fix it on the spot — whether it's your white WiFi Hub (the tall tower) or older Actiontec, your WiFi, or your devices.
MapleLink Support Inc. is independent and not affiliated with or endorsed by TELUS.
What we fix on TELUS setups
No connection and constant dropouts — diagnosed to the real cause, not just rebooted
WiFi Hub placement optimization (the single biggest fix in most Calgary homes)
Boost WiFi pods positioned and tuned properly
Windows, iPhone, smart TV, printer and gaming console connection fixes
Slow-speed diagnosis — we tell you honestly if you don't need a faster plan
Smart Hub (rural LTE) signal optimization for acreages and properties outside town
PureFibre home setup verification — is your fibre actually delivering what you pay for?
Where TELUS ends and we begin: line faults, area outages, and anything about your account, plan, or billing belong to TELUS — we'll diagnose it, tell you plainly, and hand you a written summary to give them. (Their phone support is genuinely good at account things; they're just not allowed to come to your house.)
How it works
Tell us the symptom by chat — "WiFi says connected but nothing loads" is plenty.
We come to you — same-day and evening slots.
Fixed, tested, explained — every room speed-tested before we leave. Flat rate, and if we can't fix it, you don't pay.
Calgary is TELUS PureFibre's strongest market — most homes here are fibre-fed, which means when things break, the problem is usually in-home. That's exactly what we fix. In-home across Calgary & area; remote help Canada-wide.
TELUS problem driving you crazy?
Flat $139 · diagnosis + repair included · evening & weekend slots. If we can't fix it, the visit is free.